Privacy Policy

Moundspring International Private Limited is a travel management company based near Calicut International Airport, Kerala, India. We are responsible for the personal information described in this policy.

Email: contact@moundspring.com · Phone / WhatsApp: +91 96459 61196

• Contact details — name, email address, mobile number and billing address.
• Travel details — destinations, dates, number of travellers, preferences, and, where needed for a booking, passport, visa and identity details of travellers.
• Enquiry content — messages and information you send through our forms, email or WhatsApp.
• Payment information — amount, currency, payment reference and status. Card details are entered directly on our payment providers' secure systems; we do not see or store full card numbers or security codes.
• Technical data — IP address, approximate country (used to pre-fill your phone country code), browser and device type, pages visited, and cookies.

• To respond to enquiries and prepare quotations and itineraries.
• To make and manage bookings for flights, hotels, holidays, visas, charters and related services.
• To process payments and issue invoices and payment receipts.
• To provide customer support and in-trip assistance.
• To prevent fraud and keep our website and payments secure.
• To meet legal, tax, accounting and regulatory obligations.
• To send service updates and, with your consent, occasional travel offers. You can opt out at any time.

We share personal information only where necessary to deliver our services or where required by law:

• Travel suppliers — airlines, hotels, tour operators, transport and charter providers fulfilling your booking.
• Government authorities — embassies, consulates, visa and immigration authorities, where you request visa or entry services.
• Payment processors — such as Stripe and Razorpay, and the card networks and banks that authorise your payment.
• Service providers — website hosting, database, email delivery and communication providers acting on our behalf.
• Legal requirements — law enforcement, courts or regulators when required by applicable law.

We do not sell or rent your personal information to anyone.

Information is shared with the parties above through encrypted connections (HTTPS/TLS), through the official booking, reservation and payment systems operated by those partners, or by secure email where a supplier requires it. We share only the information each party needs for its specific purpose.

• All traffic to our website and payment pages is encrypted with HTTPS/TLS.
• Card payments are handled by PCI DSS–compliant payment providers; card data never touches our servers.
• Access to customer records is limited to authorised staff with protected sign-in.
• Data is stored with access controls, and invoice download links expire automatically.
• We regularly review our systems and remove information we no longer need.

No method of transmission or storage is completely secure, but we take reasonable measures to protect your information against unauthorised access, loss or misuse.

We keep personal information for as long as needed to provide our services and to meet legal, tax and accounting requirements, after which it is securely deleted or anonymised.

You may ask to access, correct or delete your personal information, withdraw consent to marketing, or object to certain uses. Contact contact@moundspring.com and we will respond within a reasonable time. Some information may need to be kept to meet legal obligations.

We use essential cookies and similar technologies to run the website, remember your session and understand how the site is used. You can block or delete cookies in your browser settings; some features may not work correctly without them.

Because we arrange international travel, your information may be transferred to and processed in countries outside India, including the GCC, the United Kingdom and Europe, by the suppliers and providers fulfilling your booking or payment.

Our services are not directed at children. Information about minors is collected only from a parent or guardian for the purpose of a booking.

We may update this policy from time to time. The latest version will always be on this page with its "last updated" date.

Questions or requests: Moundspring International Private Limited, Near Calicut International Airport, Kerala, India · contact@moundspring.com · +91 96459 61196.