01Introduction and acceptance
These Terms of Service govern your use of the Moundspring website (moundspring.com) and all travel services booked through Moundspring. By making a booking, paying, or using our website, you agree to these Terms.
Moundspring is operated by Moundspring International Private Limited, Near Calicut International Airport, Kerala, India ("Moundspring", "we", "us").
Definitions
- Customer / you — the person making a booking, and every traveller named on it.
- Services — flight tickets, hotel reservations, holiday packages, visa assistance, transfers, tours, group travel, private charter, VIP and corporate travel services.
- Supplier — the airline, hotel, transport company, tour operator, charter operator or government authority that provides the travel service.
- Service fee — Moundspring's own charge for arranging a booking, shown separately from the supplier price where applicable.
02Our services, bookings and payment
Moundspring acts as a booking agent between you and the Supplier. Each Service is also subject to the Supplier's own terms and conditions (for example, the airline's fare rules or the hotel's booking policy), which we will share on request.
Bookings
- A booking is confirmed only after full payment is received and we send a written confirmation by email or WhatsApp.
- You must check all names, dates and travel details on your confirmation and tell us of any error within 24 hours. Names must match the traveller's passport exactly.
- Prices and availability are not guaranteed until the booking is confirmed and paid, as Suppliers may change fares without notice.
Payment
- Prices are charged in the currency shown on your invoice or payment link (usually Saudi Riyals, SAR) and include applicable charges unless shown separately. Some card issuers, notably American Express, may display an approximate converted amount during verification; this is indicative only.
- We accept credit cards, debit cards, Apple Pay and bank transfer. Card payments are processed securely by our payment provider; we do not store your full card details.
- For corporate accounts, payment terms are set out in the separate corporate agreement.
Delivery
E-tickets, hotel vouchers and booking confirmations are delivered electronically by email or WhatsApp, usually within 24 hours of payment. No physical goods are shipped.
03Cancellation policy
To cancel a booking, contact us in writing by email or WhatsApp with your booking reference. A cancellation takes effect only once we confirm it in writing.
| Service | Cancellation terms |
|---|---|
| Flight tickets | Subject to the airline's fare rules. Non-refundable fares cannot be cancelled for a refund; refundable fares may carry an airline cancellation penalty. |
| Hotel reservations | Free cancellation up to the deadline stated on your booking. After that, or for non-refundable rates, the hotel's penalty applies (often one night or the full stay). |
| Holiday packages and tours | 30+ days before departure: 10% of package price. 15–29 days: 25%. 7–14 days: 50%. Under 7 days or no-show: 100%. |
| Visa services | Cannot be cancelled once the application has been submitted to the embassy or authority. |
| Transfers | Free cancellation up to 24 hours before pickup; 100% charge after that. |
| Private charter | Subject to the operator's charter agreement and cancellation schedule, shared with you before payment. |
Changes to bookings
Date, name or route changes are subject to Supplier availability, the Supplier's change fees and any fare difference. A Moundspring change fee may apply, quoted before the change is made.
Cancellations by Moundspring or the Supplier
If a Supplier cancels or materially changes a Service, we will offer you a suitable alternative or a refund of the amount paid for that Service. If we must cancel a booking, you will receive a full refund.
04Refund policy
Refunds are made only for the refundable portion of a booking, as allowed by the Supplier's rules and the Cancellation Policy above.
- Amount — the refund equals the amount the Supplier returns to us, less any cancellation penalties and Moundspring's service fee. Service fees are non-refundable unless Moundspring cancelled the booking.
- Method — refunds are paid to the original payment method. Card payments are refunded to the same card; bank transfers are refunded to the account they came from.
- Timing — we process your refund within 5 business days of receiving the funds from the Supplier. Airline refunds can take 2–8 weeks to reach us; card refunds may take a further 5–14 business days to appear on your statement, depending on your bank.
- Non-refundable items — non-refundable airfares and hotel rates, submitted visa fees, government charges, travel insurance after its cooling-off period, and unused parts of a Service once travel has started.
- No-shows — if you do not show up for a flight, hotel or tour without cancelling in advance, no refund is due except any taxes the Supplier agrees to return.
To request a refund, email contact@moundspring.com with your booking reference. If you are unhappy with a refund decision, contact us before raising a dispute with your bank, and we will review it within 7 business days.
05Travel documents and visas
- You are responsible for holding a valid passport (usually at least 6 months' validity), visas, health certificates and any other documents required for your trip.
- Visa decisions are made solely by the relevant embassy or authority. Moundspring cannot guarantee approval, and fees are not refunded if a visa is refused or delayed.
06Limitation of liability
Moundspring is responsible for arranging your booking with reasonable care. We are not liable for the acts, delays or cancellations of Suppliers, or for events beyond our control, including weather, strikes, pandemics, government actions or airport closures. Where we are liable, our liability is limited to the amount you paid us for the affected Service. We recommend that all travellers buy travel insurance.
07Privacy
We collect personal data such as names, passport details and contact information only to make and manage your bookings, and share it only with the Suppliers and authorities needed to provide the Services. See our Privacy Policy at https://moundspring.com/privacy.
08Changes to these terms
We may update these Terms from time to time. The version published on our website at the time of your booking applies to that booking.
09Governing law
These Terms are governed by the laws of India. Any dispute will be handled by the competent courts of Kozhikode (Calicut), Kerala, India.
10Contact us
- Email: contact@moundspring.com
- Phone / WhatsApp: +91 96459 61196
- Address: Moundspring International Private Limited, Near Calicut International Airport, Kerala, India
- Website: https://moundspring.com